It's a small detail that makes a big difference when something goes wrong. Here's exactly where to look.
The lot number — sometimes called a batch code — is a string of letters and numbers that links your specific product back to the production run it came from. When you report a quality issue, this is the number that lets our quality assurance team trace what happened and where.
Without it, we can still try to help. With it, we can investigate properly.
On pre-roll packages — cartons, tubes, or pouches — the lot number is printed on the back panel near the regulatory information. Look for text labelled "Lot:" or "Batch:" followed by an alphanumeric string. It's usually near the packaged-on date.
On multi-pack cartons, it's sometimes on the bottom panel instead. Check both if the back doesn't have it immediately.
On disposable vapes and cartridges, the lot number is on the outer box — typically on the back near the bottom, alongside the Health Canada regulatory information. The device itself may also have a small printed identifier, but the packaging is usually more legible.
If the box is already recycled, the product name and approximate purchase date help us narrow it down. Not perfectly, but enough to start.
Before you toss the packaging on any cannabis product, take a quick photo of the back panel. It takes two seconds and means you have the lot number, product code, and packaged date saved if you ever need them.
Most of the time you won't. But if something goes wrong, you'll have everything we need to help you right away.